CrossFirst Bank will always handle its customers personal information in accordance with our Privacy Disclosure. Click to view the Privacy Disclosure. This Website Privacy Statement applies to information collected by CrossFirst Bank in connection with your visit to our website.
CrossFirst Bank uses standard industry software to collect information about your visit to our website. We use this data to create summary statistics and to determine the level of interest in the information provided on our website. The information collected includes:
• the date and time of site visitors
• type web browser and platform used
• pages accessed during your visit
• use of website forms
Visitors to the website may also, at their own discretion, provide personal information via email, forms, or by filling out applications. This information will be used internally, as appropriate, to handle you request. It will not be given or sold to other non-related parties unless otherwise explicitly stated by us on the applicable form or application.
All online banking customers enrolled in Online Banking have provided CrossFirst Bank with specific personal information at the time of enrollment and we have provided them with our Online Banking Disclosures. If you are a user, we may use your email address in order to send you email updates regarding maintenance, enhancements and/or security information pertaining to and its applications. If you prefer not to receive email of this nature, please contact us at 844-261-2548.
We collect much of the information listed above directly from you when you submit it on our website. This includes information such as registration information, contact information, and form submission. If you do not want to share your information, you can choose not to participate in a particular service or activity that would require you to share such information.
As part of offering and providing customizable and personalized services, many websites use cookies and other online tracking technologies to store and sometimes track information about you. We may use these technologies to:
• Provide you with personalized content based on your use of our site
• Enable you to more easily use our site by remembering and using contact information, form information, and registration information
• Evaluate, monitor and analyze the use of our site and its traffic patterns to help improve our site and services
• Assist us with ad reporting functions such as to learn which ads are bringing users to our website
The types of technologies we use include:
A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer’s hard drive. Cookies enable us to identify your browser as a unique user. Cookies may involve the transmission of information from us to you and from you to us. Cookies may also be used by another party on our behalf to transfer information to us in accordance with their privacy policy. Some cookies are "persistent cookies." They are used by us each time you access our website. Other cookies are called "session cookies." Session cookies are used only during a specific browsing session. We may use a session cookie, for example, to remember that you have already navigated through a particular menu, or that you have entered in age information for a portion of a site that is restricted by age. We may also use "analytics cookies" that allow web analytics services to recognize your browser or device and, for example, identify whether you have visited our website before, what you have previously viewed or clicked on, and how you found us. This information is provided anonymously for statistical analysis only. Analytics cookies are usually persistent cookies. The cookies we use do not contain or capture unencrypted Personal Information. Our cookies help make our website more efficient and user friendly, and they allow us to collect non-personal information such as browser type, time spent on our website, pages visited, repeat visits, language preferences, and your relationship with us.
Online Banking uses a separate cookie. We use the information from this cookie identify your browser for security purposes in order to use our secure online banking products. This cookie is just one of several factors we use to identify our customers to initiate the secure session and determine if further verification is needed. This cookie is only used for Online Banking and cannot be read by any third-party source or social media platform.
You may disable browser cookies in your browser or set your browser to warn you when a cookie is being sent. You may lose some features or functionality when you disable cookies. Remember, also, that disabling cookies is browser specific. If you log on using one browser, you must also disable cookies in a different browser if you use that browser at a different time.
Like most standard website servers, we use log files. Log files track Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We utilize this information to analyze trends, administer the site, prevent fraud, track website navigation in the aggregate, and gather broad demographic information for aggregate use.
CrossFirst Bank provides experiences on social media platforms, such as LinkedIn®, which enable online sharing among users who have registered to use them. Any content you post, such as pictures, information, opinions, or any personal information that you make available to other participants on these social platforms, is subject to the terms of use and privacy policies of those platforms. Please refer to their policies to better understand your rights and obligations with regard to such content.
When you use social networking platforms and plugins, you share your information with them and their privacy policy applies disclosure of such information. In addition, they may be able to collect information about you, including your activity or may notify your connections on the social networking platform about your use of the bank's websites. Such services may allow your activity to be monitored across multiple websites for purposes of delivering more targeted advertising. Please note that their own privacy polices apply and we encourage you to read them. We may add new social networking plugins and buttons to our websites from time to time.
We use Google Analytics™ to help us analyze how visitors use and browse our website, so we can make it efficient and useful. To opt-out, which prevents us from collecting information about visits to our site, or any other website you visit, and to opt-out of other Google Analytics features, please visit the Google Analytics Opt-Out Page. For all other details, please see Google's Privacy Policy. Google Analytics does not apply to any user’s activity once logged into Online Banking, until you have logged out of that secure session and are returned to the public space of our website.
If applicable by your browser settings and preferences, we may associate information from your computer or mobile device by using cookies. When used, this enables us to identify you as our customer, track your activity on our website and to associate you with your browser. We may use this association of information to deliver products and services to you, provide you with updates on your products and services, advertise and market our products and services, contact you with promotions that you may be interested in (as applicable by law), and conduct market research to improve our online services and products.
Except as disclosed in this privacy statement, we will not disclose any of your personally identifiable information except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it. If you are a customer, we may also disclose your information as stated in our Privacy Disclosure. These are some of the ways that your information may be disclosed:
We occasionally hire other companies to provide limited services on our behalf, including website development and operation, answering customer questions about products or services, sending postal mail or email, analyzing website use, processing payments, and processing data. We will only provide those companies the information they need to deliver the service, and they are contractually prohibited from using that information for any other reason.
We may disclose “blinded” aggregated data and user statistics to prospective partners and other third parties. Blinded data is data that does not identify an individual person.
We also may disclose your information in special cases. For example, when we believe that we must disclose information to identify, contact or bring legal action against someone who may be causing injury to or interference with our rights or property, other website users or customers and their information, or anyone else who may be harmed by such activities. The bank and our service providers may disclose, access or monitor your personal information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service and improve our products and services and our information security.
In the event of a transaction involving the sale of some or all of the bank's assets, site visitor information may be one of the transferred assets and may be disclosed in connection with negotiations relating to a proposed transaction.
We use reasonable physical, electronic, and procedural safeguards to protect and limit access to personal information collected through our website. These measures include computer safeguards and secured files and buildings. If we use third-party service providers, we restrict their ability to use or disclose the information we furnish to them. Information submitted to us electronically may not be secure when it is submitted. We recommend that you never use unsecure methods to communicate personal or confidential information to us. Please visit our Information Security page for more information.
Regular non-encrypted Internet email is not secure. Messages sent from our “Contact Us” link on our website are not secure and should never contain any personal or sensitive information such as account numbers, passwords or balance information. Our Bankers will never reply back to these email messages with confidential customer information. If we need to relay confidential or personal information to you via email, we will use our encrypted, secured email process which will require you to set up a secure username and password to access the email.
Email addresses provided to us at the time of account opening may be used to provide bank contact information, account features, or products that are provided with your new account. You may opt out of receiving information of this nature at any time by clicking "Unsubscribe" at the bottom of any of these emails. All online banking customers enrolled in Online Banking have provided us with specific personal information at the time of enrollment, and we have provided them with our Online Banking Disclosures. We may use their email address to send them email updates regarding online maintenance, enhancements and/or security information pertaining to and its applications. If they prefer not to receive email of this nature, please contact us at 844-261-2548.
From time to time, visitors may be asked to participate in an email satisfaction survey. There is no obligation to complete the survey; these surveys are used so that we can gather information to better serve you. You may opt out of receiving requests of this nature by using the "Unsubscribe" option at the bottom of these emails. Based on the information you provide to us, we may inform you of other accounts and services you may be interested in.
Our website provides links to non-CrossFirst Bank sites, such as service providers, merchants, or social media platforms. If you follow links to sites not controlled by CrossFirst Bank, you should review their privacy and security policies and other terms and conditions, as they may be different from those of our site. CrossFirst Bank does not guarantee and is not responsible for the privacy or security of these websites, including the accuracy, completeness, reliability, or suitability of their information. For your protection, we provide a disclaimer prior to transferring you to a non-CrossFirst Bank related site, to let you know their website policies may not be the same as ours.
We do not knowingly collect personal information from children under 13 on our website, and our website is not directed to individuals under the age of 13.
This Website Privacy Statement is subject to change. Please review it periodically. Any changes to this statement will become effective when we post the revised statement on the site. We will post a notice to our homepage informing you of any revisions to this Statement. Your continued use of the site following these changes means that you accept the revised statement
When you or we end your customer relationship with us, we will treat the information we have about you as if you were still our customer.
If you need further assistance, please contact us at 844-261-2548.
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